For over half a century,
We ensure product safety with a team of qualified professionals on board, coupled with rigorous safety procedures, which includes proper storage, continuous monitoring and distribution based on strict standards.
As part of this attempt to ensure product safety, we handle any possible complaints, either directly through our call centre, via email or via our salespeople, medical visitors and distributors.
Every complaint voiced by a consumer, partner or supplier is seen an opportunity for improvement.
The procedure you will follow ensures the correct filling of complaints, followed by their immediate resolution by the respective responsible staff member.
Monitoring the safety of pharmaceuticals through the pharmacovigilance Service is an ongoing process for us and aims to ensure that all medicines are carefully monitored after their release.
Through pharmacovigilance, we respond to any complaints and offer immediate response, which cannot exceed 24 hours.
You can contact us to report any unwanted side effects of any given medicine, on the following customer service line: 22-741741
Via a strong network of stores which represent the Beauty Line, Holland and Barret, Yves Rocher and Butterfly Beauty Store chains, we aim to provide the best possible customer service, across Cyprus.
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